How it works

How to use the Passport Ascensionnel?

The Passport Ascensionnel is a prepaid card. You load a certain number of units (1 unit = 1€) in the points of sale of the resorts in Les Menuires, Saint Martin de Belleville and Val Thorens or from your account on the Internet or through the AllinSmart mobile application ( PlayStore/AppStore). Units are also counted in hundredths. These are debited each time the card is used. The Passport Ascensionnel is not nominative and can be used by several people, for one or more activities, but you must activate it by creating your account on the Internet or on the mobile application. You can also link multiple cards to the same account. Please note that only the main card will be used as a reference for your transactions.

How much does the Passport Ascensionnel cost?

You will have no operating cost and only an initial cost of €1 will be required for the purchase of a card.

What happens to my credit at the end of the stay?

At the end of your stay and before September 30 of the current year, you can request reimbursement of your balance by bank transfer to an account in euros through the website, after indicating your bank details and providing the copy of an identity document (identity card, passport or driving license)

Warning: The units loaded on the Passport Ascensionnel are only valid for the current season. If you have not requested a refund before September 30, your balance will automatically be reset to 0 and you will no longer be able to get a refund.

Why and how to activate the Passport Ascensionnel?

Your Passport Ascensionnel must be activated to use the preloaded credits. To activate your card, simply create your online account on the site or through the AllinSmart mobile application on the AppStore or the PlayStore (then choose Ascension Passport) by indicating the number of your Ascension Passport card (12 digits) then by filling in an e-mail which becomes the unique identifier of your account, your first and last names, a tel. mobile and optional additional information.

The creation of your account guarantees you in case of loss or theft of your card the immediate blocking of the card and the reimbursement or the transfer to a new card of your units if necessary.

How do I know my unit balance and benefits?

You can check the balance of your Passport Ascensionnel from the "My account" menu on the website or the mobile application, and any service provider can also tell you your balance after reading your card.

From your account, you can also consult the details of your rights and benefit coupons, as well as the details of your transactions.

Do not forget to validate your agreement to receive e-mails and SMS in order to be informed of events, tips and news during your stay.

Who are the participating leisure providers?

The card is valid for all the village resorts in the Belleville Valley: Saint-Martin de Belleville, Les Menuires and Val Thorens.

You can find all the providers and all the activities on this site and through the AllinSmart mobile application which you can download from the AppStore (for iPhone) and from the PlayStore (Android) by then selecting the Ascension Passport program.

You will find the list of members on the Providers menu. Use the filters to select recreation types that match your criteria.

I lost my card, what should I do?

You can immediately put your card in opposition through your account from the "My account" menu on this site or in the AllinSmart mobile application "My card" menu. Otherwise, you must report it as soon as possible, for example by simply calling SOGEVAB (04 79 00 00 18) or by going to a Tourist Office, or by e-mail to support@passeportascensionnel .com so that your card is blocked. A new card, credited with the units available in your account at the time of your report, will then be given to you or sent to you.

I see fraud on my card, what should I do?

We recommend that you immediately put your card in opposition then report it as soon as possible, by a simple phone call to SOGEVAB (04 79 00 00 18) or by e-mail to support@passeportascensionnel.com so that your card is put in opposition.

We will do all the research to verify your card transactions and identify the causes of any problems you report to us.

If you have at least one other card associated with your account, you can simply replace the card with a new card as needed. Failing this, you can obtain the transfer of your credits and all the rights and coupons available on your card to a new card at one of the points of sale.

 

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